Frequently Asked Questions
How will my purchase be shipped?
Orders will ship standard ground using either Fed/ex or UPS 1-2 business days from order placement. Orders with a PO Box address will ship USPS and may take longer to process. Shipments outside the contiguous United States will ship USPS and are subject to an additional S/H rate. For an additional fee, expedited service can be requested by calling 843-875-0240 and placing the order via telephone
If I purchase online how do I exchange or return an item?
We want you to be completely satisfied with your Woolpower purchase. Orders placed on our website can be exchanged or returned within 30 days of purchase. Items should be unused and in original packaging. Simply call our toll free number 843-875-0240 and request a Return Authorization Number. Please have your order number on hand. If you purchased your item from an authorized retail store, please contact their location for exchange and return information.
I purchased a Woolpower garment. Is there a warranty?
Our garments are fully warranted to the original owner against defects in material or workmanship for one year from date of purchase. Routine wear and tear does not fall under warranty. If you wish to make a return, please first contact us directly and a Return Authorization number will be issued. Warranty returns must be accompanied by this RA number. For all warranty evaluations and returns, your product must be returned to:
Grand Forest Warranties/Returns RA#
219 Varnfield Drive Summerville, SC 29483
How do I determine the correct size?
Most of our products are unisex sizing. Men should order their standard size. Women should order one size below their standard size. Woolpower LITE bottoms are sized in both Men’s and Women’s specific sizes.
WOOLPOWER SIZE GUIDE
How do I know what garment weight to order?
In choosing your new base or mid layer, there are a few things to take into account.
Activity level, temperature, and climate are just a few key factors to consider in finding the right garment for you.
BASE LAYERS – A heat-insulating, moisture-transporting undergarment worn closest to your body
- LITE – Intense aerobic activity, warmer climate
- 200 g/m2 – Less intense activity level, moderate to chilly climate
MID LAYERS – Tighter knit to increase insulation between base layer and outer shell
- 400 g/m2 – Moderate activity level, cold climate
- 600 g/m2 – Low activity level, colder climate
- 800 g/m2 – Low to no activity level, coldest climate