Privacy Policy
We at Woolpower value your privacy and work diligently to protect your personal data. Below you can read about how we use your personal data and secure your privacy.
WE PROTECT YOUR PRIVACY
By using Woolpower’s services, you accept our Privacy Policy and our processing of your personal data. You also agree that Woolpower may use electronic communication channels to send you information. It is important that you read and understand our Privacy Policy before using our services.
In order to offer you our services and deliver goods, we need to process your personal data as below. We do so with the utmost regard for your privacy.
PERSONAL DATA LIABILITY
Woolpower is the data controller for the processing of personal data for which we determine the purposes and means. Woolpower complies with US and Swedish data protection legislation. Below are contact details for us:
Woolpower Östersund
AB Org.nr 556035-0315
Chauffeur Road
29 831 48 Östersund
We are more than happy to any questions about data protection and personal data. You can always reach us on: info@woolpower.se or info@woolpowerus.com in the US.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We collect and store information that you provide to us when you purchase goods online, visit our website or contact customer service. These points of data are:
Basic information for/about purchases
- name
- Contact details (phone and email)
- Billing and shipping address
- Information about goods/services purchased by the customer
- Purchase history
- Customer service matters
Device information
- IP address
- Locales
- Browser settings
- Time zone
- operating system
- platform
- screen resolution
The information you provide to us, as well as information about the goods/services, is generally necessary to enter into a contractual relationship with us, while the other information we collect is generally necessary for other purposes, as described below.
WHAT DO WE DO WITH YOUR INFORMATION?
We use all data about you to provide, perform and improve Woolpower’s services and products. Woolpower processes personal data for the following purposes based on the following legal grounds:
| Purpose of processing | Legal basis for the processing |
| To deliver goods and services to you. | Contracts (contracts). |
| Administer your payment and customer relationship, e.g. fulfill our obligations to you and to provide you with information, products and services that you request from us. | Contracts (contracts). |
| Be able to handle customer service matters. | Contracts (contracts). |
| Customer analysis, administering Woolpower’s services and for Woolpower’s internal operations, including troubleshooting, data analysis, testing, research and for statistical purposes. | Legitimate interest. |
| Ensure that content is presented effectively to you and your device. | Legitimate interest. |
| Prevent misuse of Woolpower’s services as part of our efforts to keep the services safe and secure. | Legitimate interest. |
| Improve our services and general business development, such as improving product offerings, developing new features and new business opportunities. | Legitimate interest. |
| To comply with applicable legislation, such as anti-money laundering laws, accounting laws and capital adequacy requirements. | Legal obligation. |
COMMUNICATE WITH YOU
We may also use your data to communicate relevant information regarding products or similar services and to conduct customer satisfaction surveys regarding our services (e.g. after you have contacted our customer service) via electronic communication channels and by telephone. If you do not wish to receive such communication, you may unsubscribe or modify your subscription by emailing: info@woolpowerus.com
WHAT WE WON’T DO WITH YOUR DATA
We will not sell your personal data to third parties unless we have your permission to do so.
HOW LONG DO WE SAVE YOUR PERSONAL DATA?
We save your data for as long as you are a customer and thereafter for 12 months for analysis and communication or as long as required by statutory retention periods. When we save your data for purposes other than our contractual obligations, e.g. to meet accounting and regulatory requirements, we save data only for as long as necessary and/or statutory for each purpose.
RIGHT OF ACCESS
If you want to know what information we have about you, or just verify it, you can request a copy. It is free to request the copy.
RIGHT TO RECTIFICATION
You have the right to correct incorrect or incomplete information about yourself.
RIGHT TO BE ERASED (“THE RIGHT TO BE FORGOTTEN”).
You have the right to request the deletion of your personal data in cases where the data is no longer necessary for the purpose for which it was collected. However, there may be legal obligations for us that prevent us from immediately deleting parts of your data. These obligations come from accounting and tax legislation, but also from consumer law. What we do then is block the data that we are obliged to save, from being used for purposes other than fulfilling such legal obligations.
OTHER
We reserve the right to change and/or update policies and liability provisions at any time. We will always make the latest version available on the site.